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Case Study 1 – Wateredge Inn

On 19 November 2009 a combination of factors caused extensive flooding in the Lake District, including Windermere, upon the banks of which stands The Wateredge Inn.

The lake usually laps up to the grounds of the hotel, about 50 yards away from the hotel itself but on the 19 November the lake entered the hotel to depths of up to six foot in places.

Known as reputable and highly experienced insurance loss assessors, we were called in by the owners, Mark and Scott Cowap and within 24 hours of being instructed we arranged for our recommended associates Restore (Fire & Flood) Ltd. and Cubic Surveying Services Ltd. to attend site to commence drying operations and the evaluation of the buildings damage.

The building works were extensive, being in excess of a quarter of a million pounds, and both we and Cubic Surveying Services Ltd. worked together with the Insured’s preferred contractor, South Cumbria Construction Ltd. to try to get the hotel open as quickly as possible.

Shortly after the incident, in our role as a key insurance assessor business following discussion with our clients, it was decided that the target for reopening would be Easter, which was the first week of April 2010 and with a view to this becoming a tangible target, Mark and Scott ordered several large banners to be manufactured and placed in prominent positions outside the premises indicating that following flooding, substantial refurbishment was being carried out and the premises would be open for Easter 2010.

Obviously contents had to be replaced as well as the building repairs being carried out, and reopening was eventually planned for 1 April 2010, to give the organisations a week’s operational following the official opening by Prince Charles on 31 March 2010 when he commented to Geoff Williams that he was aware that it was difficult to get money out of insurers!!

You see the life of a loss assessor professional is quite wide and varied rising to new challenges at the “drop of a hat” day after day after day!

Case Study 2 – Industrial Smoke Damage

Case Study 3 – High Net Worth

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