Householders who have been victims of a serious flood or fire can be faced with the added trauma of a complicated insurance claim. That is when to call in the experts

When Leon Randall and his wife discovered that a burst pipe had flooded their beautiful home, they were distraught.

They contacted their insurers explaining their house was ankle deep in water. They then moved out with the few undamaged belongings they had left, and considered the daunting prospect of claiming on their insurance to refurbish their home and rebuild their lives.

Staying in a local hotel, Leon came across a back copy of Live Ribble Valley magazine – and that is when the Randall’s grim situation suddenly looked a whole lot brighter.

“I was reading an article about Cherry and Griffiths, a firm of professional loss assessors who take all the hassle of your insurance claim,” explains Leon, who contacted Paul Griffiths immediately to discuss the flood, which had damaged almost every part of their Clitheroe home.

“My wife had arrived back from college and found water everywhere. It had damaged the ceilings, the walls, the electric cables, all the appliances and furniture – pretty much the whole house.”

Immediately after making the call to Cherry and Griffiths the insurance claim experts set to work.

“We arranged to meet the following day so they could assess the damage. They were fantastic and I really don’t know how we would have coped. It was new territory for us as we hadn’t been through anything like this before,” adds IT consultant Leon.

“We just hadn’t got the time to be on the phone trying to sort and organise things so it really took all the stress away.”

Work began on what little could be salvaged and within a couple of months Leon and Amanda were able to move back into their newly refurbished home – thanks to the quick actions of the team at Cherry and Griffiths.

“They were the ultimate loss assessor company acting as the middle men between us and our insurers.” Director Paul Griffiths who dealt with the insurance claim explains: “It was extremely difficult and distressing for this couple as their house was completely wrecked. “It was a complete strip-out, the plaster had to be taken off the walls and the ground floor and upstairs flooring was also damaged. “They rang us as they thought we would be able to help with their claim. We were able to chase people up, negotiate with the insurance company and take the pressure off the Randalls – that is our job. In this particular case everyone was pleased with the outcome. I like to think we are always successful as we always do our best for all our clients, and this was certainly true with Mr and Mrs Randall.

“So if you find yourself in such a situation with severe flood, fire or similar damage at your home or business, think seriously about getting professional help and advice by calling Cherry and Griffiths on 08448 223623 an adept insurance assessor for a free no obligation review of your situation.”

Cherry and Griffiths

08448 223 623